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Olivia has been leading global initiatives and managing cross-functional teams across multiple industries for over 10 years. She graduated from Georgia Institute of Technology with a B.S. in Industrial Design and a minor in Computer Science and Marketing. Her career began at IBM in New York City, where she served as the lead User Experience Designer for a B2B marketing analytics product. She championed Enterprise Design Thinking, facilitating workshops both internally and with clients to design and build a new analytics offering from the ground up.
After a successful product launch, Olivia joined IBM Cloud’s Global Sales Enablement team as the Global Design Lead, where she was the first dedicated designer on the team. Olivia pioneered initiatives that accelerated seller readiness, including branding and experience design for nine global sales kick-off conferences, attended by 4-10K sellers, and three virtual kick-offs. She also led the vision, design, and build of the team’s first worldwide engagement platform, promoting peer collaboration, technical crowdsourcing, and salesforce recognition. By 2021, the platform grew to 25,000+ monthly users, driving engagement and awarding over $200,000 in prizes.
At the inception of IBM Client Engineering (formerly IBM Technology Garage), Olivia took on the role of leading cross-functional squads in delivering co-creation experiences for IBM’s top clients. She infused Enterprise Design Thinking into the pre-sales process, fostering new approaches to client relationships. By addressing clients’ core challenges and strategic goals, she accelerated deal progression, guiding workshops and MVP development that clarified user needs, prioritized scope, and integrated AI and hybrid cloud solutions—culminating in multiple MVPs and ongoing client engagements with IBM.
In 2022, Olivia joined Tata Consultancy Services (TCS) to establish a new Innovation Consulting division. As a Global Engagement Manager, she has led the growth of the business substantially since the team's launch. Olivia works directly with TCS account teams and clients, specifically in the Energy and Utilities sectors, to build robust innovation portfolios that prepare them to meet future technological, societal, geopolitical, and economic challenges.
Olivia has generated revenue through strategic sales, managed a consistent pipeline, and led initiatives in other sectors as well, such as: Life Sciences, Healthcare, and within the Public Sector. Additionally, she has implemented scalable frameworks for repeatable engagements and measurable impact, positioning her team and clients for sustained success.
Olivia lives in Raleigh, North Carolina with her husband and 2 boys (Henry - 3 yrs, and Hudson - 1 yr). In September 2024, Olivia completed her SDI Open Water Scuba Diver Certification. She looks forward to many adventures with her family - and diving all over the world in the years to come.
Experience
TCS
Global Engagement Manager, Innovation Consulting Team
October 2022 - Present
Leading global strategic innovation initiatives that position our Energy and Utility clients’ businesses for future success. As a trusted advisor, I partner with clients to elevate their innovation capabilities, develop bespoke strategies, and instill a culture of continuous innovation. My role involves designing comprehensive frameworks to measure and track the tangible impact of innovation efforts, ensuring alignment with overall business goals.
- Go-To-Market Strategy Development: Designed and implemented a comprehensive GTM strategy for the Innovation Consulting Team, aligning our service offerings with market demands and positioning us as a preferred partner across key industries.
- Energy and Utilities Focused Innovation: Spearheading strategic engagements within the Energy and Utilities sector, delivering customized innovation frameworks and solutions aimed at addressing industry-specific challenges such as sustainability, operational efficiency, wildfire mitigation, and digital transformation. Leveraging TCS’s advanced tools and methodologies to help our clients modernize their infrastructure and enhance resilience in an evolving energy landscape.
- Innovation Play Creation: Developed tailored innovation plays that bundle our offerings into strategic packages, aligning with clients’ specific challenges and goals to deliver maximum value and impact.
- Client Relationship Management: Manage and nurture relationships with C-level executives and stakeholders across the globe, acting as the primary point of contact for innovation engagements.
- Innovation Capability Assessment & Strategy Development: Lead teams to conduct thorough assessments of clients’ innovation capabilities, identifying gaps and opportunities. The completion of the assessment enables our team to craft tailored strategies that enhance our client's innovation ecosystems, leveraging the latest technologies and methodologies.
- Organizational Change Leadership: Drive transformative organizational change by fostering a culture of innovation. Collaborate with cross-functional teams to implement processes that enhance innovation efficiency and effectiveness.
- Impact Measurement & KPI Implementation: Develop and implement robust KPIs to measure the success of innovation initiatives. Provide actionable insights that enable clients to track progress, demonstrate ROI, and make informed decisions.
- Workshop Design & Facilitation: Lead team on the design and facilitation techniques of high-impact workshops that stimulate creativity and generate innovative solutions. Goal being to guide clients in building a balanced innovation portfolio that aligns with their strategic objectives.
IBM
Senior Design Strategist, IBM Client Engineering
April 2021 - October 2022
Senior Design Lead, IBM Cloud and Cognitive Software, IBM Global Markets
April 2017 - April 2021
UX Design Volunteer, IBM Operations Risk Insights
March 2020 - October 2020
UX Designer, IBM Commerce
June 2015 - April 2017
Georgia Institute of Technology
B.S. Industrial Design
Minor: Computer Science and Marketing
Graduated in May 2015 with Honors from Georgia Tech in Atlanta, Georgia. Computer Science: People Thread, Human-Computer Interaction, Interactive Products, and Accessible Design.
Awards
- 2014 InVenture Semi-Finalist: SnapCut
- 2014 Electrolux Design Lab Top 100: Suctera
- 1st Place: 2014 Georgia Tech Division of Professional Practice Internship Video Contest
- 2013, 2014 RESNA Participant: SnapCut
- Deans List: Fall 2011, 2012, 2014. Spring 2011, 2012, 2013, 2015
- Lettered 4 years as a Student Equipment Manager for the Georgia Tech Football Team
Internships
MOAM, Design Operations Intern (Jan. 2015 - May 2015)
Managers on a Mission (MOAM) is a non-profit organization that helps fund mission trips to Africa for student equipment managers. Worked with the team on revamping their graphic design documents, organizing a CRM for growth, as well as other operational duties.
GTAA, Student Equipment Manager (July 2011 - May 2015)
Lettered 4 years as a Student Equipment Manager for the Georgia Tech football team. Helped with the responsibilities that are needed to run daily and efficient team practices, provided and fixed player and coach equipment, assisted the team during home, away, and bowl games by working sideline duties.
IBM Design, UX Design Intern (Sept. 2014 - Nov. 2014)
Interned as a UX Designer in the IBM Maelstrom Program.
1. As an intern-wide team, redesigned and revamped IBM's charitable giving program by enhancing the advertisement, employee incentives, social aspect, and branding.
2. Worked with the Mobile Innovation Lab creating a B2B mobile application to enhance the vendors and attendees experience at large scale live events. The design solution and proposal was evaluated to help businesses grow their revenue at these events by over 2 million dollars per year. This proposal was presented to the executive leadership team, including the GM of IBM Design and the Senior VP of Marketing and Communications. The teams' research and design aided in helping the Mobile Innovation Lab successfully create a final solution.
Travelport, UX Research Intern (May 2014 - Aug 2014)
Assisted on a variety of existing and upcoming projects with the goal of improving Travelport’s overall user experience. Built multiple prototypes for user testing and understanding customer flows by using Balsamiq and Axure. Gathered and synthesized research to compile and present to the larger design team. Worked with Travelport Labs to research new potential areas of growth.
